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Each auto part comes with specific warranty coverage and return conditions based on the manufacturer and supplier's terms.
Please ensure you read the warranty and return policy clearly stated in your quotation, order confirmation, and invoice.
Unless stated otherwise on your invoice, your warranty begins from the invoice date.
To get you the best deals on the widest range of auto parts, we partner with trusted entities all over the UAE. Each product type, manufacturer, vendor, or supplier have their own policies, which is why warranty and return terms can vary between products.
Don't worry though—you'll see all the specific terms right in your quotation before you make a decision.
To ensure we offer you the best customer service possible, please take note of the following:
● Return eligibility and process will follow the specific terms outlined in your quotation.
● According to the type of product purchased, not all products are eligible for returns.
● Some parts might be on final sale and ineligible for returns, this will be clearly marked in your quotation.
● Once the product packaging has been opened or the auto part has been installed, we can't accept its return.
● You are eligible for a full refund if the order has not been processed.
● If the order has been processed, but not shipped, services fees will be deducted from the refunded amount.
● Refunds are made to the original mode of payment
It happens. If you requested the wrong size, for example, and discovered the error before delivery, please contact our customer service team and we will correct your order immediately. If the order was processed an additional service fee will be added to your invoice.
If the error was discovered after delivery and prior to opening the package, you can simply request an exchange with the correct part. The cost of the part exchange will be added to your invoice.
If the auto part’s packaging was opened or an installation attempt was made, please contact customer service for further instructions. However, a return is unlikely at this point.
If you've received a defective part or are facing issues with usage, please:
We'll work with you and our suppliers to sort things out quickly. Our goal is to get you back on the road with minimal hassle. Contact Us
Whether you have questions about your auto part's warranty terms, or can’t find your specific situation in the above information, please reach out to our team. We're here to help you and ensure a smooth experience.